Troubleshooting & Support

Export a Support Bundle

Collect bounded, redacted diagnostics for a Knotest support case.

Use Settings -> Support -> Save Support Bundle after an Evaluation or application failure.

The ZIP can include bounded desktop logs, recent worker crash information, heartbeat timing, runtime fingerprints, selected Evaluation events, replay instructions, and bounded native crash artifacts.

It does not intentionally include:

  • Model bytes;
  • Dataset bytes;
  • credentials;
  • arbitrary environment variables; or
  • complete unbounded logs.

Export and review

  1. Reproduce the problem if it is safe to do so.
  2. Open Settings -> Support.
  3. Save the Support Bundle to a controlled location.
  4. Review the archive contents, especially raw native crash artifacts.
  5. Send it only through the approved support channel.

Settings Support page with the Save support bundle action.

Watch: Find the support bundle actionNavigate to Settings → Support. This clip locates the action without exporting a bundle.Silent demo · Subtitles follow page language · Full screen for detail

The Support Bundle is private diagnostic output, not Project truth and not Evaluation Evidence.

Troubleshooting

Recover from common Knotest setup and Evaluation problems without weakening the record.

On this page

Export and review