Report a problem
Review diagnostic information before sending or exporting it.
Open Settings → About → Diagnostics for Report a problem and Export support archive.
Collect and review
Reports collect locally first. Review the included files, total size, and collected text. Screenshots, recent diagnostics, and native crash dumps start unchecked; select only what you intend to include.
A native dump can contain fragments of open data. Its binary contents are available in Export ZIP for your review. Native crash collection does not upload automatically.
Add useful context
Describe what you were trying to do, the affected Project or record, the visible problem, and what happened just before it. Include the installed version from About. Use the report ID for follow-up through your organization’s support contact.
For immediate recovery, consult Troubleshooting.
Send or export
Send report requires a signed-in account and configured private diagnostics delivery. Successful delivery returns a report ID. Failed sends keep the same report for retry or export; export remains useful when sign-in is unavailable.
The in-memory preview lasts one hour. Restarting the service or switching accounts releases it. Submitted reports use private storage with a configured 30-day expiration policy.